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Frequently Asked Questions

How can I login my Cpanel or WHM?

Go to: UCG knowledge-Base

How can I login to my web mail?

How can I use Outlook & what's my POP3 settings?

How can I login to my hosting account using FTP?

I already have a Domain name, but what's the exact NS that should I edit in my Domain name & how?




Follow one of the link below:
http://www.YOUR DOMAIN.com/cpanel

http://www.YOUR DOMAIN.com/whm
Then you have to enter the user name & password you have.

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Follow the link below:
http://www.YOUR DOMAIN.com/webmail
Then you have to enter the user name & password you have.

Note: the user name should be as the following format: xxx@Your Domain.com

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Your mail server settings are as below:
incoming mail server: mail.YOUR DOMAIN.com
outgoing mail server: mail.YOUR DOMAIN.com
Then you have to enter the user name & password you have.

Note: the user name should be as the following format:
xxx+Your Domain.com
"+ instead of @" & don't check the SSL authorization box.

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The FTP link should be as the following:
FTP://username@YOUR DOMAIN.com
Then enter your username and password.

Note: the username should be in this format: xxx@Your Domain.com

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Every domain name has its control panel which allows you to edit the NS, Name server configuration.
Usually, the responsible person for the domain name has the powers to control the domain settings, so you have to ask the responsible person the access to your control panel, or request the changes to be made by him.
To get the right information, please contact the technical support 24/7 at: support@UCG.ae

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